A good philosophy to have as a small business is to surround yourself with those “who have knowledge and talents in areas where I might not be so well versed” (Richard Branson), whether it’s regarding employees, suppliers or even customers. But, despite being a closer relationship that provides a more satisfying approach, working as a partner has its own challenges. If you’re treating someone as a supplier or customer, there is a natural distance but, as a partnership, it becomes a bond that requires trust and confidence.