In the final part of looking at tools that we use, telecom systems are at the forefront of our minds.

In the past, internet connectivity held back VoIP (Voice over IP) systems for early adopters: it was about having the technology rather than it actually being beneficial. While our existing telecoms had served us well, it was getting long in the tooth and, with internet speeds always improving, we made the switch to cloud phone system 3CX in December 2019.

With a goal to be able to operate flexibly, even before working from home became a necessity, we have seen significant benefits and improved functionality, all at a lower cost! And, though reliability can be a risk, we never want to switch back.